Refund Policy

Return & Refund Policy

We want you to love your VELYORA products. If you're not fully satisfied, we're here to help.

Returns

You have 14 calendar days from the date of delivery to request a return. To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.

Refunds

Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5-10 business days.

Exchanges

We only replace items if they're defective or damaged. If you need to exchange it for the same item, contact us first.

Non-Returnable Items

For hygiene reasons, used or opened lash products cannot be returned unless defective.

How to Start a Return

To start a return, please contact us at our contact page with your order number and reason for return. We'll guide you through the next steps.

Shipping Costs

Return shipping costs are the customer's responsibility unless the item was defective or incorrect.

If you have any questions about our return policy, please contact us.